Welcome to Semantix' Vendor Portal

Contents
    Contents

      1. When your vendor profile has been created, you will receive two e-mail notifications from the system:

      First e-mail: Invitation to Semantix Translations’ vendor portal

      “You’ve been invited to join Semantix’ vendor portal. Please verify your personal data and activate your account”.

      URL: xtrf.semantix.eu/vendors
      User name: Your email address

      Follow the link in the notification, register a password, read and agree to the terms and conditions to complete the first step of the registration process.

      Next, you will receive the second notification:

      Second e-mail: Welcome to Semantix Translations’ vendor portal

      ”We’re pleased to inform you that your record has been created in our vendor database.

      To activate your account in Semantix Translations’ vendor portal, please confirm your registration”.

      The link in the second notification will take you into the vendor portal, where we need you to verify that all data is correct and complete with regard to language pairs, job types, specializations and rates. Please also fill in the information on the qualifications page. Most importantly, for us to be able to pay you, we need you to add your payment method and complete all the fields in the payments tab. Feel free to also send us your updated CV, if you think the information we have is outdated.

      It is important to note that your registration will not be completed fully until the links in both e-mails have been received and activated.

      We suggest to whitelist the Semantix domain (semantix.com) in your e-mail client, especially if you do not receive any or both of the above mentioned notifications.

      2. Now, you are ready to receive job offers from the portal

      You will receive the offers via email. Click on the link in the email to access your profile in the vendor portal and accept or reject the offer.

      N.B.

      Your PM will send the offer to sometimes one vendor, sometimes a few selected vendors with the right experience and qualifications for the project. You have two hours to reply, however, the project will automatically be assigned to the first vendor who accepts the offer within this time frame. We know that this will be a welcome change that facilitates your planning.

      3. The default setting is that jobs are done in Phrase

      A linguist account will be set up for you in our Phrase cloud and you will receive a separate email with login details.

      N.B.

      If you have your own Phrase vendor token, this information must be updated manually by us. Please inform us by sending an email. Please also inform the PM if you for some reason will not accept projects in Phrase. As this is the default setting, PMs will expect you to do so when they send out the offer.

      4. You will find your purchase orders in the portal

      For Phrase projects involving MT (machine translation), you will first find one PO with the pre-analysis (before you begin translating) and, when you have delivered your translation, the PO will be updated with the post-analysis. Should you notice a discrepancy in the PO, please contact the PM immediately so that any mistakes can be rectified before your specification is sent out.

      5. You will receive a job specification on the morning of the last working day of each month

      You will receive a job specification on the morning of the last working day of each month, after which you may upload your invoice in the portal for smooth payment.

      The specification will include all jobs that you have delivered during the month. However, jobs completed after 17.00 (GMT+1) on the second to last working day of each month will not be included in the job specification until next month. There will still be different Semantix companies to invoice, but this will be stated in each specification. You can find detailed information here.

      There are two things you must remember when invoicing:

      1. The invoice must match the job specification exactly when it comes to the sum, the Semantix company and the Semantix company’s VAT number.
      2. The invoice must be in PDF format. Invoices in Excel or Word will be rejected by the system.

      FAQ: Technical errors and solutions

      • Can’t log in to XTRF vendor portal?
        • Have you completed your registration? Please check your inbox for the registration email and make sure that you have completed all the steps and confirmed your registration.
        • Still unable to log in? Click I forgot my password and log in with your new password. If you don’t receive an e-mail, make sure to check your spam folder, whitelist the Semantix domains (semantix.eu and semantix.com) and use this link: https://xtrf.semantix.eu/vendors/#/sign-in.
        • XTRF prefers Firefox. If you have completed your registration, reset your password and are still unable to log in, change to Firefox.
        • Still not working? Clear your cache.


        And remember, you can always write to us at vendor.management@semantix.eu. Describe your problem as clearly as you can. Screen shots are helpful!

      • Username error message?
        • Your username should be your email address. Double check that you haven’t accidentally added blank spaces!
        • Still not working? Write to us at vendor.management@semantix.eu, describing your problem with screen shots.

      • Can’t click the I finished the job button?
        • Contact the Project Manager.